voted best video store in austin by the austin chronicle for the past millionty years
Do you guys sell movies?
Yes, both stores have a limited stock of new stuff and heaping helpings of lightly used DVDs and VHS.
What else do you sell?
We got some of those new-fangled "t-shirts", posters, snacks, stickers, buttons, and other film-based goodness.
How do I find that film with that guy, I think it is an older movie, it was directed by whatshisname?
Given only limited information, we find your film through these websites
How do you guys do late fees?
New releases and Adult films are $2/day.
Older titles are $1.00/day
Children's movies and movies under 60 minutes are 50¢/day
In order to rent, late fees have to be paid down to $8.00. That means you can still rent if you have fees under $8.00! Aren't we nice.
If you've built up a hefty sum, Amnesty day is on the first of every month. You get half off your late fees if you come by.
Do you have a night drop box?
Yes, it is located next to the door at both the stores. It is only open when we are closed, otherwise run the movies inside.
When are movies due?
New releases are due two days after renting. If you bring a new release that you paid for back a day early, you get a dollar credit on your account.
Old releases are due 5 days after renting.
If in doubt, your copy of the store receipt has the due date under the title.
All movies are due before midnight.
I don't know what I want to watch, any recommendations?
We are all a bunch of big nerds, so check out the employee's pick section or ask an employee. Also, be sure to check our blog for recommendations, reviews, movie marathons, etc.
Your store is confusing, how do I find stuff?
We make it deliberately confusing because we're lonely and could use the company. Just ask and we'll lead you to your desired film.
Where are you guys located?
Our South Austin store is at 112 W. Elizabeth, right next door to EcoWise and behind Gueros in what is now known as the SoCo district. Map to the South store. Our North-Central Austin store is at 100 #A North Loop, between The Tigress and Work Horse. Map to the North store.
How can I stalk this super hot Vulcan employee?
You might be able to find us at one of these fine establishments. That is, if we're not sitting at home doing macrame and catching up on the complete Are You Being Served? [Note: the Vulcan management does not support creepiness, don't actually stalk us please. Stick with Shots in the Dark.]
I'm thirsty, do you have something to drink?
If you've got money, we have a vast array of drinks and snacks for sale.
Can I bring my dog/cat/tame raccoon in?
Please. We like animals. We even have dog treats.
How can I tell if something is checked in/out?
Our online database does not say what is in stock, please call to check before you come in.
How do I get a membership?
We need a current government issued ID and a debit or credit card. If your ID doesn't have your current address, bring in proof of address like a bill or piece of mail. We do accept membership from out of town.
I have this massive late fee, help me!
Come in on the first of the month and you get 1/2 off your late fee.
I rented this movie and it's broke!
Come by the store and let us know. We'll exchange it for something else or put a credit on your account. If you don't tell us it's broken, we won't know to fix it.
I rented this movie and it's not the right movie in the case!
Whoospy, our bad. Come by the store and let us know. We'll exchange it for something else or put a credit on your account.
Do you take credit cards?
No we only take wooden nickels. Yes, of course we do. Visa/MC/Discover/AMEX. We also take check cards as long as they have a credit card logo on them. Better luck next time Diner's Club.
Do you take checks?
Yes, the last two things you can pay with checks are your rent and your Vulcan Video bill.
Do you have gift certificates?
Available in any denomination, our gift certificates are guaranteed to make total film nerds giddy.
I had an awesome/terrible experience at your store. Who can I praise/yell at?
I'm a filmmaker, will you carry my movie?
Yes, we would love to rent your cinematic opus to the unsuspecting public, contact email@example.com.
I have an account at the ______ store, does it transfer to the other store?
Yes, your account will transfer to the other store in a week. You can also return movies to either store. Huzzah!
I had an account back when Pogs were cool, is it still in the system?
Chances are you're still in the matrix; if not we can start an account for you quick smart, chop chop.
I rented movies at one location, can I return them to the other store?
Yes you can, but any new releases returned early to the other location forfeits the dollar credit. Sorry Charlie.
I lost/broke this film I rented, help!
Contact the manager at the corresponding store. Don't worry, we'll work it out. It'll be a lose/lose situation.
Can my friend/family member/boyfriend/girlfriend/partner/whatever the jub-jub rent on my account?
Yes, we can add them when you're in the store or over the phone, but we cannot rent to them if they just have your license.
Do you sell my information?
We run on DOS. We don't have the inclination, time, or technical ability to sell any of your info. And that's a promise.
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